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André Sanz  VP, Senior Technology Manager

A highly experienced Information Technology Leader with a proven track record of success in managing critical IT operations, business-focused projects & customer relationships. Critical thinker, leader and communicator who can inspire changes in people and drive changes in process & technology to achieve great results.
A proven track record of delivering in areas including: Client Technology, Technology Training, Service Management, Service Delivery, Program Management & Project Delivery.

For more information, grab a copy of my resume, or reachout to me via the contact form.
Highlights
Global Experience
"Follow the Sun" Service Desk

Conceptualized & designed the program, presented to senior leadership including our corporate CIO & regional CIO's, then led a team of 12 project managers in the United States, Europe and Australia.

Implemented a global Service Desk organization across three continents for , including people, processes & a new Service Management tool - saving over $400k/y in overtime salaries, while improving customer service scores and team satisfaction.

Customer-Centric
Company-Wide Training

Created a training program for Microsoft Office, implemented across GE Capital , that trained local trainers in our major locations. This provided local expertees & experience that provide support long after the training session were over.

This included project management, training material development and ensuring continuous customer satisfaction through the use of surveys and "office hours" feedback sessions, a new concept at the time..

Service Delivery Focused
Service Management Consolidation

Consolidated disparate Service Management disciplines distributed across the Wholesale Technology business for Wells Fargo into a single team.

This provided better team performance & retention, cost-savings, and as true partners to the development organization, improved software deployment timings and reduced negative impacts to the production environments.

Skills
Communicator

The ability to communicate at all levels of the organization. Whether it's technical details, leadership trends, service management or application development, conducting meaningful conversations is critical skill.

Process-Focused

Being process focus in an operational organization is critical to an organizations success. Knowing what your organization does and how it does it, provides the knowledge needed to pivot in today's ever-changing environment.

"Project Manager"

Thinking like a Project Manager, I'm able to drive my team's to successfully complete discrete work packages. This helps to complete simple improvements to provided services - the ability to pivot.

Manager of People

People are obviously your most important asset; Managing teams dynamics, ensuring job satisfaction, all while keeping an eye on succession planning are key components of an engaged, productive & successful team.

Employment
Wells Fargo
Wells Fargo
Senior Technology Manager

[2017 - Present] Senior Technology Manager: Currently leading the Service Management & Control team supporting the Wholesale line of business.Specific functions include Incident Management, Problem Management, Change Management, Release Management and Vulnerability Management.

The team provides first line response to our business via an Emergency Vulnerability Management Team, that can mobilize to respond to and manage critical and zero-day vulnerabilities that must be remediated within 72 hours of identification. since its formation, this team has managed 17 emergency events, with zero failures.


General Electric
General Electric
Operations Leader

[2015 - 2017] Operations Leader: Lead a technical operations team of 24 people focusing on stable 24/7/365 operations of GE Capital’s Open Systems Wintel/Unix technologies and underpinning services.

Manage vendor support teams and maintain oversight of associated staff. Responsible for operations, performance monitoring and other duties required to run and maintain a multi-client, multi-system hardware and software environment.


Altria
Altria
Senior Program Manager

[2004 - 2007] Senior Program Manager: As the global provider of WAN and Internet access solutions, the Global Networks group provided key services to the Altria family of companies, including Philip Morris USA, Kraft Foods NA & the Altria Group. 

As the Program Manager, I was tasked with ensuring on-time delivery of projects through the guidance and control of scope, plans, staff and management.  This included the implementation of a global connection data center in New York City as a tool to maintain fundamental financial communications (i.e. General ledger) through a divestiture period.  


Philip Morris International
Philip Morris International
Manager, Client Technology

[1996 - 2000] Manager, Client Technology: Led the effort to focus on using client technology as a tool to propel the business and not just support it. Creating the Workstation Integration and Support Lab allowed better focus on customer technology management and gave the business teams a place to experiment and learn. 

Volunteering
Training
Education
MBA in Information Decision Technology Management

Iona College
New Rochelle, New York
2001

Masters of Science in Public Administration

Long Island University
Dobbs Ferry, New York
1993

Bachelors of Science in Criminology

C.W. Post College
Greenvale, New York
1989