Overview

A highly experienced Information Technology Leader with a proven track record of success in managing critical IT operations, business-focused projects & customer relationships. Critical thinker, leader, and communicator who can inspire changes in people and drive changes in process & technology to achieve great results.

Expert in Client Technology, Technology Training, Service Management, Service Delivery, Program Management & Project Delivery.

Qualities

• Communicator: Able to communicate at all levels of the organization, covering technical details, leadership trends, service management, and application development.
• Process-Focused: Understanding how an organization functions allows strategic pivots in an ever-changing environment.
• Project Manager Mindset: Ability to drive teams to successfully complete discrete work packages and service improvements.
• Manager of People: Passion for managing team dynamics, ensuring job satisfaction, and fostering succession planning for success.

Professional History

2023 – Present | Evernorth Health Services

Project Management Principal – Technology GRC point of contact for Cigna Information Protection (CIP), Global Infrastructure & Operations (GI&O), and Audit. Responsible for identifying, reporting, tracking, and remediating vulnerabilities, findings, and technology debt.

2017 – 2023 | Wells Fargo

SVP & Senior Manager, Technology Operations – Led Leadership & Performance Reporting, Program Management & Platform Strategy for the Commercial Finance Capital Markets divisions. Managed Incident, Problem, Change, and Release Management functions. Established an Emergency Vulnerability Management Team, handling 17 critical zero-day vulnerabilities with a 100% resolution rate.

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2015 – 2017 | GE Capital

Operations Leader – Led a technical operations team of 24 people ensuring stable 24/7/365 operations of Wintel/Unix technologies. Focused on vulnerability management and reporting, vendor support oversight, and system performance monitoring.

Service Delivery Manager – Ensured application performance, incident resolution, governance, and customer satisfaction. Managed service management, incident and change management, and continual service improvement.

2010 – 2013 | GE Capital

Senior Program Manager – Led company-wide client technology projects. Managed client support teams across the U.S. and Canada. Pioneered handheld technology for sales teams, improving efficiency and closing deals faster.

2007 – 2010 | GE Capital

Senior Program Manager – Led projects focused on business benefits via risk reduction and process improvement. Developed process mapping, business recovery solutions, and application releases worth $250K in infrastructure.

2004 – 2007 | Altria Corporate Services

Senior Program Manager – Managed WAN & Internet access solutions for Altria, Philip Morris, and Kraft Foods NA. Delivered global connection data centers and supported financial communication transitions.

2003 – 2004 | Altria Corporate Services

Senior Solutions Architect – Developed IT solutions for global business needs. Implemented a shared services data center, global help desk, and ITIL-based service management solutions.

Education

• BS Degree in Criminology – Long Island University, Greenvale, NY
• MS Degree in Public Administration – Long Island University, Dobbs Ferry, NY
• MBA in Information Decision Technology Management – Iona College, New Rochelle, NY

Portfolio

Visit my personal website: andresanz.com