Hi! I’m André, a highly experienced Information Technology Leader with a proven track record of success in managing critical IT operations, business-focused projects & customer relationships. Critical thinker, leader, and communicator who can inspire changes in people and drive changes in process & technology to achieve great results.
Want to connect..? Please send me an email, give me a call, grab a copy of my resume or connect via Linkedin.
Qualities
- Communicator: Able to communicate at all levels of the organization, covering technical details, leadership trends, service management, and application development.
- Process-Focused: Understands how an organization functions and can pivot strategy in fast-changing environments.
- Project Manager Mindset: Drives teams to successfully complete discrete work packages and service improvements.
- Manager of People: Focused on team dynamics, job satisfaction, coaching, and succession planning.
Professional History
2023 – Present | Evernorth Health Services
- Project Management Principal: GRC point of contact for CIP, GI&O, and Audit. Oversees identification, reporting, tracking, and remediation of vulnerabilities, findings, and technology debt.
2017 – 2023 | Wells Fargo
- SVP & Senior Manager, Technology Operations: Led Leadership & Performance Reporting, Program Management & Platform Strategy for Commercial Finance Capital Markets. Managed Incident, Problem, Change, and Release. Built Emergency Vulnerability Management Team resolving 17 critical zero-day issues with 100% closure.
2015 – 2017 | GE Capital
- Operations Leader: Led 24-person ops team ensuring 24/7/365 stability of Wintel/Unix infrastructure. Oversaw vulnerability management, vendor escalation, and performance monitoring.
- Service Delivery Manager: Directed application performance, governance, customer satisfaction, and continual service improvement.
2010 – 2013 | GE Capital
- Senior Program Manager: Managed company-wide client technology programs across U.S. and Canada. Introduced handheld tech for sales, increasing speed and deal closure.
2007 – 2010 | GE Capital
- Senior Program Manager: Delivered risk reduction and process-improvement projects, including $250K infrastructure initiatives.
2004 – 2007 | Altria Corporate Services
- Senior Program Manager: Managed WAN & Internet connectivity for Altria, Philip Morris, and Kraft NA. Delivered global datacenter connectivity and supported financial communications transitions.
- Senior Solutions Architect: Designed global IT solutions including shared services datacenters, global help desk, and ITIL-driven service management.
Education
- MBA, Information Decision Technology Management — Iona University
- BS, Criminology — Long Island University
- MS Degree in Public Administration – Long Island University, Dobbs Ferry, NY