People Need to Finish

The Problem Every day I’m faced with a new set of things to do, and as a manager, I need to decide who on the team is best to do them. Some things are...

The Invisible Gorilla

In an experiment popularized by the book of the same name, volunteers were told to keep track of how many times a basketball was passed between players. While the ball was being tossed, someone...

The Eisenhower Matrix

President Eisenhower reportedly managed his tasks by categorizing them into a 2×2 matrix with the dimensions of importance and urgency. We describe this method as the Eisenhower Method or the Eisenhower Matrix. This article...

People Need to Finish

Identifying what needs to be done Every day I’m faced with a new set of things to do, and as a manager, I need to decide who on the team is best to do...

Change Default PowerPoint Slide Size

Depending on which version of Microsoft PowerPoint you have used to create your presentation, and the device you are using to deliver the presentation, you might end up having a mismatch between the size...

Process Model Template with Swim Lanes

Developing, defining and documenting processes is a huge part of what I’ve done throughout my career. Different processes require different ways of documenting them so that they are easy to understand & can be...

Top 10 Myths about ITIL

Many IT organizations attempting to increase service levels, decrease costs and improve security look to the ITIL framework for guidance. ITIL, or the IT Infrastructure Library, is widely accepted as the world’s leading compilation of IT...